If you want to learn about the challenges of doing technical sales in a true open source company (and about other stuff that interests Daniel) subscribe to Daniel's blog: http://dbrum.blogspot.com/.
WSO2 as a company aims to not only deliver superb software, but also innovate in how we offer support, how we respond to support requests, how we deal with leads and customers, how we do internal processes and more. Part of that is going to be that people doing this stuff will blog about their experiences and challenges. So if you want to hear more about the trenches of an open source company better keep an eye on these blogs.
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